Telemarketing Test

When looking to fill a telemarketer position, it's important to make sure that the candidate has the skills necessary to do the job. A telemarketing skills test can help ensure that the candidate is a good fit for the position.

  • What is a telemarketing skills test?

    Telemarketing is the process of selling either services or physical goods via the phone. People who work within this field - telemarketers - communicate with their customers regularly without any face-to-face interaction.

    The telemarketing skills test could be used within the hiring process to recognize candidates who have the essential skills to work within the field. The skills required for this role include communication, adaptability and interpersonal skills. A telemarketer must be able to answer any question confidently when put on the spot, whilst remaining friendly and professional.

    The telemarketing skills test is very efficient as it can identify candidates who have the skills and those who don't. The test consists of multiple-choice questions which would be appropriate to the role. This can be used at any point during the hiring process.

Jump to a section on this page:

  1. What is a telemarketing skills test?
  2. What are the benefits of using the telemarketing skills test for pre-screening?
  3. How our test measures telemarketing skills
  4. Telemarketing Test FAQs

Identify the best candidates and hire faster

Our pre-employment tests let you drill down to the best candidates at the click of a button.

  • Find those candidates who will excel in the role.

    Select the assessments that match the skills or behaviours for the position. You can test for software or coding competency, soft skills like teamwork, or personality traits, to be sure those who pass have high potential.

  • Reduce costs and time.

    No more laborious sifting of resumes or cover letters. Pick your ideal assessment mix, invite your applicants to take them, see the results in your dashboard. Get to the interview stage fast.

  • Eliminate bias.

    All your candidates take the assessments on a level playing field. Only their results determine whether they get shortlisted.

  • What are the benefits of using the telemarketing skills test for pre-screening?

    Using the telemarketing skills test during pre-screening is a cost-efficient and time-efficient way of reducing the number of candidates suitable for the role. The test can be completed independently at home, reducing the requirement of office space or staff to facilitate. Also, identifying the strongest candidates at the start of the process reduces unnecessary stress for unsuitable candidates.

    The skills test also reduces unconscious bias by removing personal information when the results are released. This includes gender, race, and nationality ensuring decisions aren't made on this information, but purely on the results from the skills test.

    The skills test focuses on skills that are essential for working within telemarketing. These skills are mostly soft. A telemarketer must be able to talk to a range of different people confidently and clearly with a strong understanding of the company's product. This indicates a strong set of communication skills is important. Other skills which are vital for this role are interpersonal, teamwork, and adaptability.

    The focus of this test is on communication and interpersonal skills which are highly transferable skills to a range of jobs. This test could be used for different positions, such as:

More Job Skills Tests

How our test measures telemarketing skills

Test questions are designed to assess industry-specific technical skills, soft skills, aptitude and suitable personality dimensions. Our data-driven approach provides results that enable you to determine how suited is a candidate for the role.

Depending on the type of question, the format of the test may vary. Multiple-choice questions are used to measure aptitude, technical skills and soft skills, while agreement on a Likert scale assesses suitable personality dimensions. Skills tests ensure that candidates are being evaluated in a precise and impartial manner, their results demonstrating the true knowledge and potential of each test taker.

The characteristics required to be a telemarketer were determined by looking at the skills and abilities listed in the US Department of Labor’s O*NET database, which collects data from professionals in various fields.

O*NET is the largest database of its kind, providing detailed information about occupations and the requirements for each role.

Our team of I/O psychologists and psychometrics worked closely with subject-matter experts to create an extensive question bank that can be used to test multiple candidates. We also conducted rigorous field testing with a representative sample of candidates to ensure that the questions were reliable and valid.

Test scores are averaged together to give an overall score. The average score is compared to other candidates' scores to ensure there is no bias toward certain candidates.

Our telemarketing skills test is constantly updated and optimized to ensure the best experience and results.

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Validated

Predictor of job success

Picked provides evidence-based recommendations for tests to use for over 750 jobs. Our recommendation engine leverages data from the Occupational Information Network (O*NET) developed by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

  • Assessments

    A full suite of assessments

    Our platform comes with 12 tests across both foundation and advanced levels so they’re suitable for everyone. Including aptitude, behavioural and personality tests, you’ll have a full range of tests to help you find the candidates you’re seeking.

  • Analytics

    An array of candidate metrics

    For each of your candidates, you’ll be given a comprehensive report. Included will be all the metrics you need to build a detailed picture of each candidate and ensure you’re making the right hiring decisions.

“The platform is so simple to use. I had used competitor providers for over six years and will never go back. Fast, efficient and friendly!”
Greg Chambers, HR Business Partner, Littlefish Ltd
Greg Chambers, HR Business Partner, Littlefish Ltd

Telemarketing Test FAQs

What are the key skills in telemarketing?

Within telemarketing there is a range of key skills, however, the most important skills are communication and interpersonal skills. The best candidate will be polite, friendly, and able to talk to different people confidently and calmly. These are all expressed within the two main skills.

What other tests might be useful when hiring a telemarketer?

A range of soft skill tests could be very useful when hiring a telemarketer, such as teamwork, adaptability, communication, and interpersonal skills. In addition to these, specific job tests where the focus is communication such as sales representatives could be applicable.

Can I see what the test is like?

Yes, of course. You can try the test for free by signing up for a free trial.

Are these tests available in my plan?

We have a range of plans available. The difference between the plans is the number of test attempts permitted, not the type of tests. All our plans include our full test suite comprising all tests and all levels.

“An unbeatable service, impressive platform and fantastic value for money.”
Laurence Fishman, Partner, NLPCA
Laurence Fishman, Partner, NLPCA

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