Technical Support Test

When looking to fill a technical support position, it's important to make sure that the candidate has the skills necessary to do the job. A technical support skills test can help ensure that the candidate is a good fit for the position.

  • What is a technical support skills test?

    A technical support skills test is an assessment that is designed to look at the actual level of skill, knowledge and aptitudes that are relevant for someone to work in a technical support role.

    The multiple choice test is a collection of questions based on the actual work-related abilities that a candidate must be able to demonstrate to be successful in the role, and it is made to be used early in the recruitment process to narrow down a large pool of candidates so that the recruitment process can focus only on those candidates who have what it takes.

    It is a short online test that is straightforward to administer. The candidates will take the test via an email link, and will complete it in their own time. The results are available immediately, and they provide reliable data on the actual skill level of each applicant.

Jump to a section on this page:

  1. What is a technical support skills test?
  2. What are the benefits of using the technical support skills test for pre-screening?
  3. How our test measures technical support skills
  4. Technical Support Test FAQs

Identify the best candidates and hire faster

Our pre-employment tests let you drill down to the best candidates at the click of a button.

  • Find those candidates who will excel in the role.

    Select the assessments that match the skills or behaviours for the position. You can test for software or coding competency, soft skills like teamwork, or personality traits, to be sure those who pass have high potential.

  • Reduce costs and time.

    No more laborious sifting of resumes or cover letters. Pick your ideal assessment mix, invite your applicants to take them, see the results in your dashboard. Get to the interview stage fast.

  • Eliminate bias.

    All your candidates take the assessments on a level playing field. Only their results determine whether they get shortlisted.

  • What are the benefits of using the technical support skills test for pre-screening?

    Someone in a technical support role needs to be proficient in using different hardware, software, and operating systems so that they can provide help and assistance to end users. The required qualifications and amount of experience that each candidate has can usually be found in their application form or CV, but for the skills and competencies that a successful employee needs, it might not be as simple.

    The technical support test looks at the soft skills that a candidate needs to be successful. These include communication and teamwork, problem solving and attention to detail.

    The successful candidate needs to be able to work well under pressure and be prepared to provide the help and support needed by end users, whether that is with the installation of new products and the training to use them, or just general troubleshooting of hardware, software, applications and operating systems.

    They need to be patient when dealing with recurring issues like forgotten passwords, but prepared to multitask.

    The technical support test is designed to be used early in the recruitment process as a pre-employment screening assessment, so that all the candidates who meet the basic qualification criteria (such as a degree in an IT-relevant field, or a completed apprenticeship, for example) and those that have the right number of years of experience behind them can all be tested in the same situations.

    Once the test has been completed, the data provided is objective and unbiased, and is a great way to choose which candidates are most likely to be successful based on their performance in the assessment, which involves the application of learned knowledge as well as inherent skills and abilities.

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How our test measures technical support skills

Test questions are designed to assess IT services technical skills, soft skills, aptitude and suitable personality dimensions. Our data-driven approach provides results that enable you to determine how suited is a candidate for the role.

Depending on the type of question, the format of the test may vary. Multiple-choice questions are used to measure aptitude, technical skills and soft skills, while agreement on a Likert scale assesses suitable personality dimensions. Skills tests ensure that candidates are being evaluated in a precise and impartial manner, their results demonstrating the true knowledge and potential of each test taker.

The characteristics required to work in technical support were determined by looking at the skills and abilities listed in the US Department of Labor’s O*NET database, which collects data from professionals in various fields.

O*NET is the largest database of its kind, providing detailed information about occupations and the requirements for each role.

Our team of I/O psychologists and psychometrics worked closely with subject-matter experts to create an extensive question bank that can be used to test multiple candidates. We also conducted rigorous field testing with a representative sample of candidates to ensure that the questions were reliable and valid.

Test scores are averaged together to give an overall score. The average score is compared to other candidates' scores to ensure there is no bias toward certain candidates.

Our technical support test is constantly updated and optimized to ensure the best experience and results.

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Validated

Predictor of job success

Picked provides evidence-based recommendations for tests to use for over 750 jobs. Our recommendation engine leverages data from the Occupational Information Network (O*NET) developed by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

  • Assessments

    A full suite of assessments

    Our platform comes with 12 tests across both foundation and advanced levels so they’re suitable for everyone. Including aptitude, behavioural and personality tests, you’ll have a full range of tests to help you find the candidates you’re seeking.

  • Analytics

    An array of candidate metrics

    For each of your candidates, you’ll be given a comprehensive report. Included will be all the metrics you need to build a detailed picture of each candidate and ensure you’re making the right hiring decisions.

“The platform is so simple to use. I had used competitor providers for over six years and will never go back. Fast, efficient and friendly!”
Greg Chambers, HR Business Partner, Littlefish Ltd
Greg Chambers, HR Business Partner, Littlefish Ltd

Technical Support Test FAQs

What makes someone qualified to provide technical support?

Technical support qualifications might be dependent on the software or hardware that is being used, but most technical support specialists are more general with a relevant qualification like a degree in the IT field. Some technical support positions are more about direct experience in the systems being used.

Are soft skills more important than hard skills in technical support?

Technical support is a balance between the hard skills like the ability to work out what is causing a software fault or the ability to correctly wire up a network system, and the soft skills to be able to help end users when they run into a problem. Both types of skills are important in an employee who is providing technical support.

Can I see what the test is like?

Yes, of course. You can try the test for free by signing up for a free trial.

Are these tests available in my plan?

We have a range of plans available. The difference between the plans is the number of test attempts permitted, not the type of tests. All our plans include our full test suite comprising all tests and all levels.

“An unbeatable service, impressive platform and fantastic value for money.”
Laurence Fishman, Partner, NLPCA
Laurence Fishman, Partner, NLPCA

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