Receptionist Test

When looking to fill a receptionist position, it's important to make sure that the candidate has the skills necessary to do the job. A receptionist skills test can help ensure that the candidate is a good fit for the position.

  • What is a receptionist skills test?

    A receptionist skills test is an assessment employers can use to determine whether an individual has the skills and capabilities required to efficiently perform the daily responsibilities of a receptionist.

    Receptionists are the face of an organization. They are often the first point of contact between a customer or client and the organization.

    To ensure they represent the organization appropriately and in keeping with the brand, receptionists must be strong communicators, have well-developed interpersonal skills, and be able to keep calm under pressure

    The receptionist skills test assesses all these skills, meaning employers can make the right hiring decisions by selecting the most suitable candidate for the position.

Jump to a section on this page:

  1. What is a receptionist skills test?
  2. What are the benefits of using the receptionist skills test for pre-screening?
  3. How our test measures receptionist skills
  4. Receptionist Test FAQs

Identify the best candidates and hire faster

Our pre-employment tests let you drill down to the best candidates at the click of a button.

  • Find those candidates who will excel in the role.

    Select the assessments that match the skills or behaviours for the position. You can test for software or coding competency, soft skills like teamwork, or personality traits, to be sure those who pass have high potential.

  • Reduce costs and time.

    No more laborious sifting of resumes or cover letters. Pick your ideal assessment mix, invite your applicants to take them, see the results in your dashboard. Get to the interview stage fast.

  • Eliminate bias.

    All your candidates take the assessments on a level playing field. Only their results determine whether they get shortlisted.

  • What are the benefits of using the receptionist skills test for pre-screening?

    When hiring for a receptionist position, you want to ensure that you select the best candidate from those that have applied. To be effective as a receptionist, individuals need to have several skills.

    Given the role is client-facing, receptionists need to be strong communicators, demonstrate interpersonal skills, and be able to keep calm under pressure when dealing with both clients and co-workers.

    Attention to detail when booking meetings and logical thinking and decision making skills in dealing with their many duties are also needed for this role.

    When faced with a large volume of applicants, as a recruiter, it is often difficult to determine from a CV or an interview which candidates have the skill level you are looking for.

    The receptionist skills test overcomes this barrier by providing a bias-free way to filter your applicant pool down to those with the required skills.

    The test is formed of a series of multiple-choice scenario-based questions. Those that perform well on the test are likely to perform well in the role and can be progressed to the next stage of the recruitment process; those that don’t can be eliminated.

    This makes the receptionist test a cost-effective way to determine which applicants in your candidate pool are most suitable for the position.

    The skills needed to be a receptionist are also required for many other similar roles. This makes the receptionist test a valuable addition to the recruitment process for positions such as:

More Job Skills Tests

How our test measures receptionist skills

Test questions are designed to assess industry-specific technical skills, soft skills, aptitude and suitable personality dimensions. Our data-driven approach provides results that enable you to determine how suited is a candidate for the role.

Depending on the type of question, the format of the test may vary. Multiple-choice questions are used to measure aptitude, technical skills and soft skills, while agreement on a Likert scale assesses suitable personality dimensions. Skills tests ensure that candidates are being evaluated in a precise and impartial manner, their results demonstrating the true knowledge and potential of each test taker.

The characteristics required to become a receptionist were determined by looking at the skills and abilities listed in the US Department of Labor’s O*NET database, which collects data from professionals in various fields.

O*NET is the largest database of its kind, providing detailed information about occupations and the requirements for each role.

Our team of I/O psychologists and psychometrics worked closely with subject-matter experts to create an extensive question bank that can be used to test multiple candidates. We also conducted rigorous field testing with a representative sample of candidates to ensure that the questions were reliable and valid.

Test scores are averaged together to give an overall score. The average score is compared to other candidates' scores to ensure there is no bias toward certain candidates.

Our receptionist test is constantly updated and optimized to ensure the best experience and results.

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Validated

Predictor of job success

Picked provides evidence-based recommendations for tests to use for over 750 jobs. Our recommendation engine leverages data from the Occupational Information Network (O*NET) developed by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA).

  • Assessments

    A full suite of assessments

    Our platform comes with 12 tests across both foundation and advanced levels so they’re suitable for everyone. Including aptitude, behavioural and personality tests, you’ll have a full range of tests to help you find the candidates you’re seeking.

  • Analytics

    An array of candidate metrics

    For each of your candidates, you’ll be given a comprehensive report. Included will be all the metrics you need to build a detailed picture of each candidate and ensure you’re making the right hiring decisions.

“The platform is so simple to use. I had used competitor providers for over six years and will never go back. Fast, efficient and friendly!”
Greg Chambers, HR Business Partner, Littlefish Ltd
Greg Chambers, HR Business Partner, Littlefish Ltd

Receptionist Test FAQs

What are the necessary skills for a receptionist?

To be an effective receptionist, individuals must demonstrate several skills. The role is central to the functioning of an organization or a department, meaning that receptionists must have strong communication and interpersonal skills. Other valuable skills include attention to detail, logical thinking and teamwork.

What qualifications should a receptionist have?

Receptionists do not need formal qualifications to be effective in their roles. Those who are successful as receptionists have a broader skill set focused on delivering the highest customer service, attention to detail and organizational skills. These skills enable them to play an integral role in running the front of the house of an organization or department.

Can I see what the test is like?

Yes, of course. You can try the test for free by signing up for a free trial.

Are these tests available in my plan?

We have a range of plans available. The difference between the plans is the number of test attempts permitted, not the type of tests. All our plans include our full test suite comprising all tests and all levels.

“An unbeatable service, impressive platform and fantastic value for money.”
Laurence Fishman, Partner, NLPCA
Laurence Fishman, Partner, NLPCA

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