Recommended tests for assessing restaurant skills
Given the wide variety of careers within the restaurant sector, the skills needed to be successful in this industry are also varied. There are several tests that can be used to determine an individual’s suitability for roles with each test assessing a specific skill or ability.
Emotional intelligence test
Understanding and perceiving the emotions of others is essential for any customer-facing role. Those that can do this ensure that they deliver the best possible service to customers in an empathetic yet efficient manner. The emotional intelligence test evaluates individuals on this skill.
The test evaluates individuals on their level of emotional intelligence and how well they are able to use it when in the workplace. Using scenarios they are likely to face when at work, the test evaluates individuals' aptitude for understanding and managing their emotions in themselves and others.
Verbal reasoning test
The verbal reasoning test evaluates individuals on their ability to determine the critical points from short passages of written information and use this to solve problems. The test is a timed multiple-choice assessment. Candidates need to read the information given the select whether the statements that follow are false, true, or they can not say based on the information they have read.
Understanding written information is essential in any restaurant sector role. Information around processes, guidelines, or safety standards must be understood and adhered to in any working situation, making the verbal reasoning test a vital part of the recruitment process for these roles.
Adaptability test
Adapting to situations as they arise is an essential skill for any individual working in the restaurant sector. Individuals need to be able to find the best solution for their customers and adapt and problem-solve as issues arise, ensuring that their customers leave with a positive impression. This makes the adaptability test a beneficial addition to the recruitment process for any restaurant role.
The adaptability test is a timed situational test using scenarios that individuals are likely to encounter when in the role. The responses to the test enable recruiters to evaluate how adaptable an individual is when in the workplace and how they approach situations that don’t always go as planned.
Problem solving test
Problem-solving is an essential skill to have in any sector, including the restaurant sector. When dealing with customers, problems can arise daily, and ensuring that these issues are dealt with swiftly and logically is essential to ensuring the restaurant's reputation is upheld.
The problem solving test enables recruiters to better understand how an individual deals with and manages problems. The test is a multiple-choice scenario-based assessment using situations commonly faced in the role. It evaluates individuals on their logical reasoning, analytical thinking skills, and ability to work under pressure to reach the best outcome based on the given information.
Teamwork test
The teamwork test is an integral part of the pre-employment screening process for any restaurant sector role. The test evaluates whether an individual can work effectively with others to foster a productive and effective working environment.
Those working in the restaurant sector work with internal teams to deliver exceptional customer service, meet the customer's needs, and ensure the restaurant's reputation is maintained and exceeded. Through situational questions, individuals are evaluated on whether they can work for the benefit of the team, listen, be empathetic, and collaborate with others.