Recommended tests for assessing auto retail skills
There are several different aptitudes, soft skills, and competencies that are needed for success in the auto retail industry, and with the right test battery recruiters and employers can identify the candidates who excel where they need to - making recruitment faster, more effective, and much less costly in the long run.
Emotional intelligence test
Emotional intelligence is up there with IQ in describing mental clarity and stability, and when recruiters are looking for someone that needs to deal with people in a positive way through negotiations and sales, using an emotional intelligence test will give some real insight.
In the emotional intelligence test, candidates are asked questions about different emotions, relating images to the perception of emotion. Each question has multiple-choice options for possible answers, and in this way there is no real ‘right’ or ‘wrong’ answer, it is all about how they perceive the image or the statement that is provided.
For the recruiter, the choices made by the candidate will help to describe the way that they process and deal with different emotions, especially when under pressure (as they are in the timed test).
Verbal reasoning test
Verbal reasoning is a skill that encompasses the understanding of formal writing with the ability to analyze information to get meaning from it, and use that information to make reasoned and logical decisions.
In the verbal reasoning assessment, candidates are provided with a passage of text on an unfamiliar subject, followed by a statement. They need to describe whether the statement is true, false, or there isn't enough information to tell - and to do this, the candidate needs to read, understand and analyze the written information that is provided.
All the information needed to answer correctly is in the provided text, and the candidate needs no previous knowledge to be able to answer.
Teamwork test
Working in a sales environment might seem to be more about competition, but the most effective teams are excellent at working together to get results - and teamwork is a skill that is important in the auto retail space.
In the teamwork test, candidates are faced with a series of fictional, yet realistic, workplace scenarios. Each will represent a problem that needs to be solved, and the candidates will be provided with a number of possible courses of action that they could take to solve the issue presented.
While there are no real right or wrong answers - although at least one will definitely appear like a bad choice for the candidate - the answers that they give will demonstrate how well they work with others, whether they have the right communication skills, and how they tend to approach a problem when it concerns fellow employees.
Interpersonal skills test
Interpersonal skills are the soft and transferable skills that are essential to creating good relationships with other employees, as well as with clients, management, and everyone else.
In the interpersonal skills test, candidates are faced with several work-based scenarios that they could face if they were employed, each presenting some sort of issue that needs to be fixed. Alongside the scenario, several possible courses of action are given as options, and the candidate needs to decide which one would deal with the problem in the best way.
For the recruiter, the choice that the candidate makes in how to deal with the problem will show how good they are with their interpersonal skills.
Numerical reasoning test
Sales, dealing with money, and even looking at things like financial planning all need numerical aptitude. While those working in auto retail might not need to have degree-level knowledge of math, they do need to be confident in solving problems based on numerical information and data, which is why the numerical reasoning test is a simple assessment that can be used in the recruitment process.
In this assessment, each question provides some numerical data, usually in tables, graphs, or charts. The candidate needs to quickly read and understand the data provided in order to answer the question. They might have to complete some basic operations and demonstrate that they are comfortable working with things like percentages, ratios, and fractions. The questions are followed by multiple-choice options that the candidate has to select to find the right answer.